The Cobalt Group: value to your customer

Tuesday, October 29, 2019

Why You’re Really In Business

If you don’t have a clear answer to the following question, you may struggle to market your business, or even get it off the ground:

What problem are you solving?

You’re selling your product or service because you’re solving a problem, or problems, for your customers.

Read that last sentence again!

This is a fundamental mindset shift that must occur. And before you hang your shingle over your door and start trying to bring customers through the door,

Know the problem you’re solving!

You may make the greatest widget in the world but if your widget doesn’t solve a problem for someone, then you’ve made a great widget with no market to sell it.

Make sure you understand exactly what their problem is, or what issue they’re trying to resolve.

Not only do you have to know what the problem is, but you must understand how it impacts your customer.

You’re going to invest a lot of time and money getting the word out about your good or service, so your marketing plan needs to be specific.

Knowing the problem you’re solving is the first step. From there you can narrow down your efforts to those people whose problem(s) you’re actually able to solve?

And it doesn’t really matter what you sell, your target isn’t ‘everyone’.

So, don’t forget Why You’re Really in Business.

For more information about how The Cobalt Group can help you with any business or leadership challenges you are facing, Contact us.

We want to hear what you think. Leave a comment and let’s start a discussion.

Wednesday, January 14, 2015

Most companies have a value proposition. They have some product(s) or service(s) that they believe will benefit their customers. While this value proposition is a great thing to be able to articulate, it isn’t what your real value to your customer is or should be. The customer, on the other hand, wants to believe that they will see value from those products or services. But is that what they really want? My experience is that the value that they see comes more from how you do business with them rather than the actual product or service you’re providing.

The key is to go beyond a value proposition statement and do what you can to help the customer solve their problems. So how do you do that? To begin with, your value begins by getting to know your customer. Get to know them deeply. Know what they do, why they do it, and how they do it. Know what their strategic plan is; learn what their problems are. Many of the problems you can help solve are based in them getting from where they are to achieving their goals. Knowing those goals and why they are important is key here, and will differentiate you from the competition that doesn’t try to understand them.

To do this you have be in there talking with them. Find out what they are trying to do and why. Be an Excellent Listener. Try to get to know their problems before they become a business opportunity. Help shape the way they want the solution to look. For this to happen it will require an investment of your time so that you can understand what they are trying to solve.

The truth is that what customers really want are partners that can help them solve problems. They have plenty of vendors trying to sell them something. So what this really means is that you must move beyond the transactional sale of a product or service and become a business partner and a trusted agent. If you are able to do that then you will increase Your Value To Your Customer.

We want to hear what you think. Leave a comment and let’s start a discussion.